Customer Success Representative

Customer Success · Austin - Remote Opportunity, Texas
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level
Compensation 55,000-70,000

The Role


The Customer Success Representative must be an expert in our products and services and provide specific and broad solutions for both internal and external customers.  The Customer Success Representative will work directly with cross functional teams to support our customers, help improve our products, and grow and improve our current support team and processes. 



What You’ll Do

  • Primarily responsible for reducing/eliminating customer churn
  • Provides proactive support to existing and new customers
  • Become an expert in all modules and versions of ImplantBase (web, mobile, etc.)
  • Become an expert on how assigned customers use ImplantBase
  • Deep understanding of integration and workflows of each customer
  • Uncover customer needs and channel them back to our product team to help inform the product roadmap
  • Look for opportunities for customers to use more of ImplantBase (existing modules and new updates)
  • Manage customer specific rollouts of new features and new user rollouts
  • Occasional travel
  • Other duties as assigned by management


Who You Are

  • Education: Bachelor’s Degree
  • 2-4 years of related experience
  • Excellent verbal and written communication
  • Process improvement skills
  • Creative
  • Service Oriented
  • Critical Thinker
  • Active Listener
  • Orthopedic medical device experience required


Who We Are

Our team at ImplantBase is solving some of the biggest problems that face the Orthopedic Medical Device industry today. We are the market leader in an industry that is antiquated and in desperate need of digital transformation. Our web-based and mobile SaaS solution is leading the industry to a brighter and more efficient future. With over 30+ customer companies, and many more in the pipeline, we are growing fast and have a healthy backlog of new feature requests and product improvements.  Our customers rely on the solution you'll be building every day and we need engineers to help us move faster and provide a better product to enable our customers to get more value out of ImplantBase. 


Our Core Values are:


  • Be Bold
  • Embrace Diversity
  • Do the Right Thing
  • Find Balance


Are you the kind of person who likes seeing the results of your work every day? Do you thrive on handling critical tasks that mean a lot to everyone you work with? Are you a high energy person who enjoys collaborating with people to solve complex problems? Do you like digging into details and figuring things out?  If so, let us know!


What We Offer

  • Competitive salary between $55,000 and $70,000 based on experience, and annual increases based on performance
  • Ability to work fully remote
  • Excellent health, dental, and vision coverage
  • Ample paid time off to recharge your batteries, including 8 holidays and 20 flex days.
  • Strong work/life balance with a focus that we all have - and should have – lives outside of work.
  • 401(k) plan and 4% employer match.
  • Challenging work with the opportunity to learn and grow.
  • Professional development opportunities.


We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



Thank You

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  • Location
    Austin - Remote Opportunity, Texas
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience
  • Compensation